Frequently Asked Questions
Everything you need to know about your Keune professional hair care journey.
Are Keune products cruelty-free?
Yes, Keune is committed to ethical beauty. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same strict standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout, and you will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Can I use Keune products on color-treated hair?
Absolutely. Many of our ranges, such as Tinta Color Care and Care Vital Nutrition, are specifically formulated to protect pigment and enhance the longevity of professional hair color.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna.
How do I know which product is right for my hair type?
You can use our online Hair Consultant tool or visit a Keune-certified salon. Our products are categorized by 'Care' and 'Style' lines to target specific concerns like dryness, frizz, or volume.